At Pumping Gear GB, we stand behind the quality of our industrial pumping and spraying equipment. We want you to be completely satisfied with your purchase of our precision nozzles, pumps, filters, and sprayers. If you’re not satisfied with your purchase, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your items. Please note that all returned items must be in new, unused condition with original packaging and tags intact.
Non-Returnable Products
Due to hygiene and safety reasons, the following products cannot be returned or exchanged unless faulty:
- Used nozzles and spray tips
- Opened filter elements
- Products that have been installed or used in any way
- Custom or specially ordered items
Return Process
Follow these simple steps to return or exchange an item:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
- Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack Securely: Package the item securely in its original packaging with all accessories and documentation.
- Ship: Send the package to our address (provided with your RMA) using a tracked shipping method.
- Processing: Once received, we will inspect the item and process your return or exchange within 5 business days.
Important: Returns sent without an RMA number will not be accepted. You are responsible for return shipping costs unless the item is faulty or we made an error in your order.
Refund Information
Once your return is received and inspected, we will send you an email notification of approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
| Payment Method | Refund Timeframe | Notes |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days | Processing time depends on your card issuer |
| PayPal | 3-5 business days | Refunded to your PayPal account |
Exchange Process
If you need to exchange an item for a different product, please follow the return process above. Once we receive your return, we will process the exchange and ship the new item to you. Standard shipping charges will apply for the new shipment.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at [email protected]. We will arrange for a replacement or repair at no cost to you, including covering return shipping costs.
Return Shipping Address
All returns must be sent to:
Pumping Gear GB
95 King William St
Coventry, GB CV5O 2OX
United Kingdom
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email: [email protected]
Dear Pumping Gear GB Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Solution: [Refund / Exchange for (product name)]
Please provide me with a Return Merchandise Authorization number and return instructions.
Thank you,
[Your Full Name] [Your Phone Number]If you have any questions about our returns policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you with any concerns regarding your industrial equipment needs.