Privacy Policy

At Pumping Gear GB, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pumpinggeargb.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order for our industrial equipment (nozzles, pumps, sprayers, filters, etc.)
• Create an account on our website
• Subscribe to our newsletter or marketing communications
• Contact our customer service team via email or other channels
• Participate in surveys or provide feedback

The types of personal information we may collect include:

• Contact information (name, email address, phone number, shipping address)
• Business information (company name, business address)
• Payment information (credit/debit card details through our secure payment processors)
• Order history and preferences
• Communications between you and Pumping Gear GB

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information
• Usage data and browsing patterns
• Cookies and similar tracking technologies (see Section 6 for more details)

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for industrial pumping and spraying equipment
• Provide customer support and respond to your inquiries
• Send you technical information, product updates, and administrative messages
• Personalize your experience and provide content and product offerings relevant to your professional needs
• Improve our website, products, and services
• Detect, prevent, and address technical issues and fraudulent activities
• Comply with legal obligations and enforce our terms and conditions

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Performance of a contract: Processing necessary for the fulfillment of orders and provision of requested services
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing relevant products to professionals in related industries
• Consent: Where we have obtained your explicit consent for specific processing activities
• Legal obligation: Processing necessary to comply with our legal obligations

4. Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: We engage trusted third-party companies to facilitate our website, process payments, deliver products, and provide other services. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of Pumping Gear GB, our customers, or others.

We do not sell your personal information to third parties for marketing purposes.

5. International Data Transfers

As we serve customers globally (excluding some parts of Asia and remote areas), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal information outside the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data using Secure Socket Layer (SSL) technology
• Regular security assessments and vulnerability testing
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Importantly, we do not store complete payment card details on our servers. All payment transactions are processed through our secure payment gateways.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities and preferences. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and trends
• Understand your browsing activities on our site
• Personalize your experience and provide relevant content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may also use third-party analytics services (such as Google Analytics) to help us understand how our customers use the website.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data, under certain conditions.
• Restriction: The right to request the restriction of processing of your personal data.
• Data Portability: The right to request the transfer of your data to another organization.
• Objection: The right to object to processing of your personal data, under certain conditions.
• Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 10.

9. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Contact Us

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.