FAQ

What types of nozzles do you offer?

We supply a comprehensive range of high-performance nozzles including 1/4″ Bsp Extended Nozzles (0° Pencil Jet), 1/4″ Bsp Steam Nozzles, 1/4″ Ceramic Nozzles rated for 500 Bar, and 1/4″ Tungsten Carbide Nozzles rated for 500 Bar. Our products are designed for durability and precision in demanding applications.

Do you offer complete spraying systems?

Yes, we provide complete Annovi Reverberi (AR) pumping systems, sprayers, and spare parts, as well as Berthoud sprayers and accessories. We also stock Arag inline filters, foam markers, nozzle bodies, caps, and push-fit couplings for comprehensive system solutions.

What industries are your products designed for?

Our equipment serves professionals in agriculture, industrial cleaning, and water transfer applications. Whether you’re a farmer needing sprayer parts or an industrial contractor requiring high-pressure nozzles, we have solutions tailored to your needs.

How do I place an order?

You can browse our products on our website and add items to your cart. When ready, proceed to checkout where you’ll be prompted to enter your details and choose your preferred payment method.

Do I need to create an account to order?

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.

Can I modify or cancel my order after placement?

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we cannot guarantee changes can be made once processing has begun.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, ensuring your payment information is protected.

Is my payment information secure?

Yes, we use secure encryption technology to protect all your personal and payment information. We do not store your complete payment details on our servers.

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping: £12.95 flat rate via DHL or FedEx, delivered within 10-15 business days after dispatch
– Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

How long does order processing take?

We pride ourselves on swift processing. Once payment is confirmed, we prepare your shipment within 1-2 business days.

Do you ship worldwide?

We ship globally, but please note that deliveries to some parts of Asia and remote areas may not be available due to logistical constraints. Please check with us for specific regional availability.

How can I track my order?

Once your order is dispatched, we will send you a confirmation email with tracking information so you can monitor your delivery.

What is your returns policy?

If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt. The product must be in its original condition and packaging. Please refer to our Returns Policy page for detailed instructions or contact our customer service team.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error. In such cases, we will provide a prepaid return label.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Can you help me choose the right nozzle for my application?

Absolutely! Our team has extensive knowledge of pumping and spraying solutions. Contact us at [email protected] with details of your application, pressure requirements, and desired spray pattern, and we’ll recommend the best product for your needs.

Do you provide technical specifications for your products?

Yes, detailed specifications are available on our product pages. If you need additional technical information, please don’t hesitate to contact our support team.